Lesson 7.1 - The Unified Inbox
Every reply from every campaign and every email account flows into a single unified inbox inside FoxReach. No switching between Gmail accounts. No lost threads.
Inbox Features
- All replies in one place - across all connected accounts
- Search by email, subject, or body content
- Filter by category, read status, starred status, account, or campaign
- Bulk actions - mark multiple replies as read
- Full conversation threads - see the entire email history with each lead
Lesson 7.2 - Categorizing Replies
FoxReach lets you categorize every reply so you can prioritize your response and track campaign quality.
Reply Categories
| Category | Definition | Priority | Action |
|---|---|---|---|
| Interested | Shows interest, wants to meet, asks for a demo | Highest | Respond within 1 hour |
| Not Interested | Polite decline | Low | Remove from sequence |
| Out of Office | Auto-reply with return date | Medium | Note return date, follow up later |
| Unsubscribe | Wants off your list | Immediate | Remove from all campaigns |
| Uncategorized | Default - needs review | Medium | Review, categorize, and respond |
Why Categorization Matters
Your positive reply rate (interested replies divided by total replies) is the most important quality metric for any campaign. Tracking it by category lets you:
- Compare campaigns against each other
- Identify which ICP segments respond best
- Spot messaging that generates objections vs. interest
- Calculate true cost per meeting
Lesson 7.3 - AI Draft Replies
When a new reply arrives, FoxReach can automatically generate an AI draft reply based on the conversation context and your campaign's AI context setting.
How It Works
- A reply is received in your inbox
- FoxReach's AI reads the reply content and full conversation history
- An AI draft is generated and saved as a suggestion
- You review the draft, edit if needed, and send
Setting Up AI Context
Each campaign has an AI context field where you describe your product, value proposition, and tone preferences. The AI uses this to generate relevant, on-brand responses.
Example AI context:
We are FoxReach, a cold email outreach platform. Our key value proposition is helping B2B companies automate and scale their outbound email campaigns with built-in warmup, deliverability monitoring, and AI-assisted replies. Tone: Professional, concise, consultative. Not pushy. Goal: Book a 15-minute discovery call. Calendar link: [your link]
Draft Statuses
| Status | Meaning |
|---|---|
| Pending | AI is generating the draft |
| Completed | Draft is ready for review |
| Failed | Generation failed - you can regenerate |
| Regenerating | A new draft is being generated |
You can regenerate a draft at any time if the first suggestion does not fit.
Lesson 7.4 - Reply Response Templates
For common reply types, create reply macro templates in FoxReach so you can respond in seconds.
Positive Reply Response
{firstName}, great to hear from you! Happy to set up a quick call. Here is my calendar: [link]. Alternatively, let me know a few times that work and I will send an invite. Looking forward to it.
Objection - "Not the Right Time"
Totally understand, {firstName}. When would be a better time to revisit? Happy to follow up in [timeframe] if that is helpful.
Objection - "Send More Info"
Of course, {firstName}. Here is a quick overview: [Key value point 1], [Key value point 2], [Key value point 3]. [Link to case study]. Would a 15-minute call make sense to see if there is a fit?
Referral - "Talk to Someone Else"
Thanks for pointing me in the right direction, {firstName}. I will reach out to [referred person]. Appreciate the help.
Unsubscribe Request
Remove them from all active campaigns immediately. This is not optional - it is both a legal requirement and a reputation protection measure. In FoxReach, changing a lead's status to "unsubscribed" automatically stops all future sends to them.
Lesson 7.5 - The Sent Email Log
FoxReach tracks every email sent from your workspace - campaign emails, warmup emails, manual sends, and replies.
Using the Sent Log
Go to Inbox > Sent to see:
- All sent emails with recipient, subject, timestamp, and status
- Filter by type - campaign, warmup, manual, reply
- Filter by campaign or email account
- Search by recipient or subject
- Open and click tracking (when enabled)
This log is invaluable for:
- Verifying that a specific email was sent
- Checking if a lead opened your email
- Debugging deliverability issues
- Auditing your sending activity
Module 7 Quiz
- What is the recommended response time for a positive (interested) reply?
- What should you do immediately when someone requests to unsubscribe?
- What is the AI Context field used for in FoxReach campaigns?
- What is the most important quality metric for a cold email campaign?
- Name three types of emails tracked in the sent email log.