Send a single email from a campaign

Campaigns send sequences on a schedule. Sometimes you want the opposite: one email, to one person, now. A prospect replied "send me the deck" and you want to answer from the same inbox; a lead's first email bounced and you fixed the address; you want to nudge someone by hand. That is what Send Email on a campaign is for.

It sends through one of the campaign's connected inboxes, so the email comes from the address the lead already knows, and it shows up in the lead's activity like any other send.

Where to find it#

Three places open the same drawer:

• The campaign page. Open a campaign and click Send Email in the header, next to Pause or Start. The lead field starts empty.
• The campaign's Leads tab. Select one lead in the list and choose the send action from the toolbar. The drawer opens with that lead filled in.
• A lead's page. On the lead's own page, each campaign the lead belongs to has a mail button that opens the drawer for that campaign.

It works whatever state the campaign is in: draft, active, paused or completed.

The drawer#

1. To. Search the campaign's leads by name, email or company and pick one.
2. From. Pick which of the campaign's inboxes sends it. Each shows how much of its daily limit it has used today, so you can spare one that is nearly full.
3. Pre-fill from Sequence. Optional. Click a step and its subject and body are copied into the form as a starting point, variables and all; they are filled in for the lead when you send.
4. Subject and Preview text. The preview text is the line most inboxes show after the subject in the message list. It only travels with HTML emails, so the drawer warns you if you fill it in with Send as HTML off.
5. Body. The same editor as a sequence step: Text, HTML paste, or HTML with AI, with the Variables menu and Import .html. Variables work exactly as they do in a sequence, including custom fields and fallbacks.
6. Send as HTML. On keeps formatting and links; off sends plain text. An email with an image always goes out as HTML, because plain text cannot carry it.

Click Send Email. The email goes out straight away, not into the campaign's schedule.

What it counts against#

The send uses one of the inbox's daily sends and one of the workspace's monthly emails (plans and billing explains both). If the inbox is at its daily limit or the workspace is at its monthly limit, the drawer tells you and nothing is sent. Pick another inbox, or wait.

Leads it will not email#

FoxReach refuses the send, with a message saying why, when the lead is:

• bounced, because their address already failed;
• unsubscribed, because they asked not to be contacted (see unsubscribes);
• marked bad by verification, because the address is known not to exist.

These are the same guards the campaign itself applies before every scheduled send, so a one-off email can never go where the sequence would not.

Good to know#

• It takes the lead out of the sequence. A lead you email by hand is marked as sent in that campaign, and the campaign schedules no further sequence steps for them (a step that was already queued to go out in the next few minutes can still send). On a draft campaign, the lead gets no sequence emails once you start it.
• Replies land in the unified inbox like any other reply.
• The unsubscribe header follows the campaign. If the campaign carries the one-click unsubscribe header, or your workspace has crossed 5,000 emails a day, the single email carries it too, as long as the address belongs to a lead in your workspace. An address with no lead behind it goes out without the header. See unsubscribes.

Related guides#

• Create a campaign
• Work the unified inbox
• Custom fields
• Unsubscribes

Frequently asked questions#